Refund policy

We want you to be happy with your Vela Wave curler. If you're not, you have 30 days from the date your order is delivered to request a refund.

How to request a refund

Email support@velawavehair.com with your order number and the reason for your request. We'll reply within 1-2 business days.

You don't need to send anything back

We don't accept physical returns. If your refund is approved, you keep the curler and we refund you. There's nothing to ship, no return label, and no restocking fee.

What's eligible

Any Vela Wave order is eligible within 30 days of delivery, whether or not you've used the curler. We'd rather you try it properly than send it back unopened.

Damaged, faulty, or incorrect items

If your curler arrives damaged, doesn't power on, or isn't the color you ordered, email us within 30 days of delivery with photos or a short video of the item and its packaging. We'll send a free replacement or issue a full refund, whichever you prefer. You won't be asked to return anything.

Refund timing

Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Exchanges

We don't offer exchanges. If you'd like a different color, request a refund and place a new order.

Cancellations

You can cancel an order any time before it ships. Email us as soon as possible: orders typically leave our fulfillment partner within 24-48 hours, and once a parcel is in transit we can't stop it.

Questions

Email support@velawavehair.com and we'll help.